info@mbstores.com

Our customer support team usually returns your e-mail within 1-2 hours, we recommend you to send all questions and inquiries through e-mail to Help@mbstores.com for quick assistance.

To place an order, please click on the "Add to Shopping Cart" button at the bottom of the product page and complete the easy, 100% secure, online check-out.

If you want to pay by personal check or money order, please mail the payment to:

MBstores.com
1932 Irving St, Ste 27
San Francisco, CA 94122
Phone# (415) 598-8921
Fax# (909) 753-5375


If the address to which your order is being shipped differs from your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the front or back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

Security:

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

At MBstores.com your privacy and security are our #1 priority. We do not share any personally identifiable information about you with other companies. We will never sell or rent your name, email address, telephone or fax numbers, address, or credit card numbers. We do not collect your IP address and general browsing patterns when you visit our site. For more in-depth privacy and security information please visit our privacy page.

Commitment to Customer Satisfaction:

Since we have served our customers so well we have accumulated a vast number of enthusiastic, unsolicited testimonials from our customers.

Here are just a few recent unsolicited testimonials:

" I ordered a baseball glove for my son. I received a call from MBstores telling me that the glove was out of stock, but they would substitute a similar model that sold for $25 more than the one I ordered at the same charge. I thought that was a great bit of customer service. Will definitely use them again. "
"I asked them questions about the Norelco shaver I purchased from them. They went and got the answer right away (1 hour response time) by email. The price was good too. And shipping was easy to track online. They sent a couple of emails telling me the status of my order."
"Low prices. Order shipped within 1-2 days. Product received in excellent condition. E-mail verifications sent when order received and shipped. I would strongly recommend MBstores.com."
"Best price on item by far including shipping, plus very fast delivery. Perfect"
"Given the excellent price for the item I purchased, a Mountain Hardwear jacket, I was concerned that I would be getting the right item. However,the item was as advertised, and the shipping was much faster than I expected. I would definitely buy from that store again. Bill Block"
"I was leary of this site until I noticed the YAHOO logo, I gave it a shot. All went perfect with my shipment. The Shipping Information was a little vague, since I assumed ground would have been UPS but instead was FedEx Ground, the information does not mention FedEx as an option. The Tracking information/emails worked well and the product was received a day earlier then expected. Thanks."
"I was very much satisfied with the service of MB stores. Their shipment was so quick after placing an order and packing was enough carefully and neatly. This time I have placed two orders to MBstores in 10 days. Because their service for my first order was so excellent. We are keeping watching their sight to look for next buy! Y. Shinozawa"
"I was amazed at the personal attention that was given to me when questions were asked. The follow up was outstanding, the service was outstanding and the prices were outstanding."

Guarantees and Returns:

Your satisfaction is our goal. All merchandise in brand new unused condition with original packaging may be returned for a full refund within 30 days of purchase. We cannot accept return item broken after usage, customer has to claim warranty directly from manufactour. (S/H is not refundable, and buyer is responsible for the return shipping expenses, unless we made the mistake of shipping out the wrong item. For international orders, buyer is responsible for return shipping in all cases.) Every RX Eyeglass frame is special ordered, we do NOT accept returns for RX eyeglass frames. If returned merchandise has been used or received incomplete, a 25% re-stocking fee will be taken off of the refund. All special orders or back-order items are subject up to 25% re-stocking fees. Please save your manufacturer warranty together with your invoice. If you believe there is a problem not caused by normal wear and tear, you should contact the manufacturer directly.

We need to confirm all merchandise returned, please e-mail us at help@mbstores.com. We will issue you a return authorization number(RMA#). We will not accept any returns without the return authorization number(RMA#).

If your purchase was made using a credit card, the card will be issued a refund within 24 hours after we receive the merchandise. Exchanges of purchases made by credit card will be billed to your credit card, and the returned item will be credited back to your card after we receive the merchandise.

Merchandise specifications and pricing are subject to change without notice. Typographical, photographic,and/or descriptive errors are subject to correction.

No Sales Tax at MBstores.com, except for California Residents, 8.25% sales tax is required by law.

Shipping and Handling:

Most orders are shipped via Fedex; some are through UPS or USPS. We pick the most efficient way to ship the product quickly and safely to you. (If you have a preference of shipping companies, please note accordingly at check-out.), 3-days select, 2-day air and next day services are available for domestic shipments only. For standard shipping, please allow 5-12 business days for transition. Weekends and holidays do not count as business days. At the order page, you will be given two shipping choices: "Standard" and "Standard with insurance". We highly recommend you pick "Standard with insurance" to get your package fully insured. If a customer picks uninsured shipping method, we are not responsible for damage or loss it might occur during shipping. We usually ship most of the orders the next business day after the order is received, unless stated otherwise on individual product page.

Shipping charges will be calculated automatically at Checkout after shipping address is entered.
Combined shipping rates available. If you order two or more items at the same time, the system will calculate automatically to help you to save on shipping.

For all the shipping methods, you will be e-mailed a tracking number (if available) if we have your e-mail address on file.

If any insurance coverage is desired, please choose shipping method "standard with insurance" when you order. Please e-mail help@mbstores.com for details. (MBstores will not be responsible for any damage or loss occurring during shipping. It is the purchaser's responsibility to choose "insured shipping method", and solve any shipping related damages with carriers directly.)

For shipments to Canada, it is normally a few dollars extra,
exact shipping charges will be calculated automatically at Checkout after shipping address is entered.

International Orders:


Rates:
Because international shipping rates can vary significantly based on weight and destination, for some countries, the shipping charge will be calculated automatically at check-out, once shipping address is entered, please pick only "standard" or "standard with insurance" shipping method, all other expedited shipping methods do not apply to international shippings.

Customs:
All international orders are subject to applicable customs duties and associated assessments and fees. These fees MAY include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by MBstores.com does NOT include any of these fees. You will normally be charged the Customs fees by the company that delivers the package at the time of delivery.

Corporate Sales & Wholesales: We do offer volume discounts on certain items, please e-mail Help@MBstores.com for details.


All items offered by MBstores.com are guaranteed: 100% Geniune, Original, Authentic and Brand New.
Order with confidence. E-mail help@MBstores.com for questions.

              


The trademarks, logos, and service marks listed on this site are property of their respective owners and are shown for descriptive purposes only. Images are for illustrative purposes only. MBstores is not responsible for typographical errors.